Frequently Asked Questions
Frequently Asked Questions (FAQ)
About the Service
Q: What is TheStoryWand? A: TheStoryWand is an online tool that lets you create a fully illustrated, personalized children's book in minutes. You write a short story plot, and our AI generates the illustrations and lays it all out in a beautiful PDF e-book, ready for you to download and print.
Q: How do I create a book? A: It's simple! 1. Buy credits. 2. Write your one-paragraph story in the text box. 3. Click "Generate Book". 4. Preview your book and download the PDF.
Ownership and Usage
Q: Who owns the book I create? A: You own the story you write! We give you a full license to use, share, print, and even sell the final PDF book you create. You can use it for personal projects, as a gift, or for commercial purposes.
Q: Can I really sell the books I make? A: Yes. The license we grant you allows for commercial use of the final PDF book. However, please be aware that the legal landscape around AI-generated art is still evolving.
Payments & Refunds
Q: How does the credit system work? A: 1 credit = 1 book. You can buy credits from our shop, and they will be added to your account. They are valid for 24 months.
Q: Is VAT included in the price? A: No. As a small business, we are not registered for VAT. The price you see is the final price you pay.
Q: Can I get a refund? A: NO. ALL SALES ARE FINAL. We do NOT offer refunds under any circumstances. This includes:
- ❌ Used credits
- ❌ Unused credits
- ❌ Dissatisfaction with generated content
- ❌ Technical issues
- ❌ Accidental purchases
- ❌ ANY other reason
By purchasing, you explicitly waive all refund rights and accept that all sales are final.
Q: What if I'm not happy with the generated book? A: All content is generated by AI and provided "AS IS" without any warranty. Quality and results may vary. We do NOT offer refunds for dissatisfaction with generated content.
Q: What about the EU 14-day withdrawal right? A: By purchasing credits, you explicitly waive your EU withdrawal rights as you agree to immediate delivery of digital content. All sales are final upon purchase confirmation.
Technical Questions
Q: Why did my book generation fail? A: This can occasionally happen if our AI service is overloaded or if the prompt violates our content policy. If a credit is used and the generation fails, please contact our support at [Your Customer Support Email], and we will restore your credit.
Q: What happens to the story I write? Is it private? A: Yes, it's private. We send your text to our secure AI partners only to generate the illustrations for your book. We may analyze prompts in an anonymized way to improve our service, but your personal stories are not shared publicly. Please see our Privacy Policy for full details.